I have just invested in a Spirent simulator, how do I maximize the return on my investment ?

All Spirent systems come with 12 months warranty as standard. After that period we recommend all customers to take our Support Service. As we operate in an ever changing environment we recommend you purchase extended support at the time of purchase (available for up to 5 years) to maximize your investment and to ensure your peace of mind.

Will you remind me about renewing my support ?

Yes, we will provide a Spirent Support Service quotation to you so that you may apply for budget funding to support your system after 12 months. This will be sent to you prior to the expiry date of your support contract to ensure you have time to prepare your budget.

Do you offer multi-year contracts ?

Yes, contracts are available for multi-year support commitments.

Can't I just buy a repair if I need it ?

Ensuring your system is protected with the Spirent Support Service is the best way to avoid costly repair bills. The Support Service offers highest priority to your system in the event of repairs being required. No additional charges will apply. In comparison, one-off repairs do not represent such good value and the processes involved in raising quotations, processing orders and arranging returns for unsupported equipment will increase any downtime. Our equipment can be complex to repair and any previous attempts by non-Spirent engineers to resolve problems could result in failure requiring the unit to be sent back to Spirent at extra cost.

Can I buy support cover if a fault develops ?

Yes, but normal repair charges would apply in addition to the annual support agreement. A break charge to bring your product up to date also applies for systems that have been out of support for an extended period of time.

Will you tell me about new software and other relevant information ?

Whilst you are under warranty or support we will keep you informed via e-mail about new software, firmware, knowledge base articles and other relevant information. We will provide links to facilitate downloads. The Spirent Support Service offers access to unlimited technical support should you have questions or need help.